Have questions on how to create and manage your Stories account? Follow the step-by-step instructions below!
In this article:
- Creating Your Stories Account
- Updating Your Permissions
- Activating Your Account
- Resetting Your Password
- Disabling an Account
Creating Your Stories Account
We're so excited to welcome you to the Bamboo Health community! To get you started with a Pings account, we require approval from your organization's designated Bamboo Health administrator.
Not sure who your administrator is? Not to worry! You can also reach out to our Support team to get you started by following the step-by-step instructions below:
1. Click the Submit A Ticket button located at the top right of this page.
2. Create of login to your Customer Support account
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- If it's your first time, you will be asked to create an account. Please note, this is separate from your Pings account.
3. Select Stories as the Bamboo Health product you have questions on and create the ticket.
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- In the ticket be sure to include the following details:
- First and Last Name
- Email Address
- Your Title
- The Practice(s) and/or Program(s) you require access to
- After receiving your request, our Support team will create your account once we have received confirmation from your organization's account administrator.
- Have additional questions on how to connect with our Support team? Please review our how-to article here!
- In the ticket be sure to include the following details:
Updating Your Permissions
If you need to update the programs or practices linked to your account, please reach out directly to your organization's Account Administrator or contact our Support team. As with new account creation, we’ll confirm any access changes with your Account Administrator before proceeding.
Activating Your Account
Once your Pings account is created, you’ll receive an email to complete your setup. Just click the link in the email to create your password. From there, you’re all set to log in and start leveraging Pings to enhance your workflows!
Resetting Your Password
You can reset your password at any time by entering your username, then selecting the Forgot Password link on the Bamboo Health login screen, at https://my.patientping.com.
- Visit https://my.patientping.com and enter your username (email address).
- Hit continue to visit the login page, then select Forgot Password
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Create a new password that meets all the requirements, then click Submit.
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Within the email, select click here, or copy and paste the full link into your browser to reset your password.
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Once you press Submit, an email will be sent to you with the subject Reset your password.
Having trouble updating your password? Try the troubleshooting steps below!
- Clearing the cookies and the cache of your browser. Here’s a quick guide on how to do that in each main browser.
- Trying a different web browser.
Bamboo Health requires a password update every 90 days. You'll receive reminders when it's time to update. If your password has expired, follow the instructions below to reset it.
- Visit https://my.patientping.com
- Enter in your email address and select Continue
- Select Forgot Password
- An email will be sent to you to reset your password.
- Within the email, select Click Here, or copy and paste the full link into your browser to reset your password.
- Create a new password that meets all the requirements, then click Submit.
If you need further assistance with a password reset, please contact our Support team!
Disabling an Account
If you need to disable a user account, please contact us by clicking the Submit A Ticket button at the top of this screen so we can make the appropriate changes for you.
Think your account has been disabled? Accounts can be disabled for the following reasons:
- You try to sign in after 180 days of inactivity
- The account was disabled by an Account Administrator
If your account needs to be reinstated, please reach out to your Account Administrator, or reach out to our Support team directly.