Activate your Bamboo Health account

We’re so excited to welcome you to Bamboo Health. It’s quick and easy to get started!

In this article:

• Create an Account
• Activate Your Pings Account
• Update Your Permissions
• Who Needs Access to Pings?
• I Can't Activate my Account

Create an Account

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We’re so excited to welcome you to Bamboo Health. To keep things extra secure, we require approval for all Bamboo Health account requests from our managing providers.

In order to create an account, please contact us by clicking the submit a ticket button at the top of this screen so we can make the appropriate changes for you. 

Please note that this help center requires a sign in, and that your sign in is different from your application login. For more information see the following How-To article: How to use the Stories Help Center

Be sure your ticket includes the detail below:

• First and Last Name
• Email Address
• Title or Role at the Organization
• Practice/Program Name(s)

After receiving your request, our Customer Support team will create your account once they have received confirmation from your account administrator.

Tip: The activation link will only remain active for 72 hours, so act fast!

Activate Your Pings Account

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Upon account creation, you will receive an email from [e-mail] with the subject line Activate your NEW Pings account. See the steps below to activate your account:

1. Select activate my account within the email
2. Set up a security question and answer
3. Create a password to your account

If you experience any issues with your activation link, please contact us by clicking the submit a ticket button at the top of this screen so we can make the appropriate changes for you. 
Please note that this help center requires a sign in, and that your sign in is different from your application login. For more information see the following How-To article: How to use the Stories Help Center

Update Your Permissions

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If you need access to multiple practices/ programs, you must receive the necessary approval from your organization’s account administrator. Please reach out to your account administrator with this request.

Who Needs Access to Pings?

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Most of our partners have several different types of users, including care coordinators, practice managers, providers, leadership teams, population health teams, discharge coordinators, social workers, and others. Access to Pings depends in part on your organizational structure and who you think can benefit most from receiving and seeing Pings.  

I Can't Activate my Account

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Having trouble activating your account? Try these quick troubleshooting steps!

1. Clearing the cookies and the cache of your browser. Here’s a quick guide on how to do that in each main browser.
2. Trying a different browser.

If you continue to have trouble accessing your Bamboo Health account, please do not hesitate to reach out to us by clicking the submit a ticket button at the top of this screen so we can make the appropriate changes for you. 

Please note that this help center requires a sign in, and that your sign in is different from your application login. For more information see the following How-To article: How to use the Stories Help Center

Note: If you have any additional questions you can view our on-demand guided training resources here!