Manage your Bamboo Health account

Having trouble accessing your account? Follow the step-by-step instructions below for help!

In this article:

• Password Reset
• Account Unlock
• Expired Password
• Security Question
• Disable Account
• I Can't Reset my Password

Password Reset

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You can reset your password at any time by entering your username, then selecting the  forgot password? link on the Bamboo Health login screen, at https://my.patientping.com.

1. Visit https://my.patientping.com and enter your username (email address).
2. Hit continue to visit the login page, then select Forgot Password

3. Create a new password that meets all the requirements, then click Submit.

4. Within the email, select click here, or copy and paste the full link into your browser to reset your password.

5. Once you press Submit, an email will be sent to you from [e-mail] with the subject Reset your password.

Account Unlock

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Your account can be temporarily locked for either of the following reasons:
1. You’ve entered your password incorrectly too many times
2. You try to sign in after 180 days of inactivity

Regardless of the reason, we'll send you an email prompting you to reset your password by following the steps below:

1.  Bamboo Health will send you an email with the subject line Unlock your account from [e-mail].
2. Within the email, select click here, or copy and paste the full link into your browser to reset your password.
3. Create a new password that meets all the requirements, then click Submit

Expired Password

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As a security precaution, PatientPing requires you to update your password every 90 days. You can reset your expired password by following the instructions below:

1. Visit https://my.patientping.com and enter your username (email address).
2. Hit continue to visit the login page, then select Forgot Password
3. Once you press Submit, an email will be sent to you from [e-mail], with the subject Reset your password.
4. Within the email, select click here, or copy and paste the full link into your browser to reset your password.
5. Create a new password that meets all the requirements, then click Submit.

Disable Account

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If you need to deactivate a user account, please contact us by clicking the submit a ticket button at the top of this screen so we can make the appropriate changes for you.

Please note that this help center requires a sign in, and that your sign in is different from your application login. For more information see the following How-To article: How to use the Stories Help Center

I Can't Reset my Password

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Having trouble with updating your password? Try these quick troubleshooting steps!

1. Clearing the cookies and the cache of your browser. Here’s a quick guide on how to do that in each main browser.
2. Trying a different browser.

If you continue to have trouble accessing your Bamboo Health account, please do not hesitate to reach out to us by clicking the submit a ticket button at the top of this screen so we can make the appropriate changes for you. 

Please note that this help center requires a sign in, and that your sign in is different from your application login. For more information see the following How-To article: How to use the Stories Help Center

Note: If you have any additional questions you can view our on-demand guided training resources here!