Email and Text Notifications

In this article

• Notifications: Overview
• Setting up Notifications

Notifications: Overview

Notifications allow you to receive real-time email and/or SMS alerts on your top-priority in-house patient events, even when you're not logged in to the Bamboo Health platform.  Bamboo Health recommends setting up notifications for the patient events most critical to your care coordination workflows. For example, you can choose to receive real-time alerts when:

• Patients affiliated with certain ACOs and population health management organizations are admitted to your hospital;
• High-utilizer patients who've been to the ED 3+ times in the last 60 days present to your ED;
• Patients in your ED have been inpatient within the prior 30 days and thus may be at risk of incurring a readmission;
• Patients on your floor have been admitted to a SNF within the prior 30 days and may not need another 3 overnight stay before returning to skilled care; and more!

At any time, you can change what notifications you receive, and how often you receive them, at any time by editing your notifications settings.

Setting Up Notifications

1. Create a saved filter for your top-priority patient events
   
   1. Not sure how to create a saved filter? Click here!
2. Click the bell next to your saved filter
   
3. Toggle on email and/or SMS notifications 
   1. To turn on email notifications:
   1. Slide on the toggle next to Email Alerts in the pop-up modal
   2. Click the box before Enable customer alert schedule and select the days and times during which you'd like to receive notifications
   3. Click Save to ensure your settings are saved!
      
   1. To turn on SMS notifications:
      1. Slide on the toggle next to Mobile text alerts in the pop-up modal
      2. Enter your phone number (including area code) where it says enter mobile number. Hit Send Code to receive a text from Bamboo Health with an authorization code
      3. Enter the code and click verify code. You will now see your phone number listed under Mobile Number. Any text notifications you receive will go to that phone number
      4. Once your phone number is verified, select the days and times during which you'd like to receive notifications
      5. Click Save to ensure your settings are saved!

Note: If you have any additional questions you can view our on-demand guided training resources here