Filter Notifications

Filters notifications alert you of your top-priority patient events via real-time emails and/or texts. You can set up filter notifications on any subset of patient events based on your responsibilities, priorities, and workflows.

In this article:

• Filter Notifications Overview

• Setting Up Filter Notifications

• Receiving Filter Notifications

• Filter Notification FAQs

Filter Notifications Overview

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Filter notifications provide you with real-time awareness of your patients’ care encounters, even when you’re not logged in to the Bamboo Health platform so that you can act fast to coordinate your patients’ care.

You can set up Filter Notifications to be sent via email and/or text message and customize how often you receive alerts to help you stay up to date on high-priority care events.

Setting Up Notifications

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     1. Create a saved filter for your top-priority patient events

1. • Not sure how to create a saved filter? Click here!
     
     

2. Click the bell next to your saved filter
   
   
3. Toggle on email and/or SMS notifications
   
   
4. Choose how often you'd like to receive these notifications: real-time, hourly, every 3 hours, or every 24 hours.
   
   
   • We recommend setting up real-time alerts to ensure you never miss priority care events! 
     
     
5. Add a schedule for your notifications if you'd like to only receive them on the days you're working
   
   
   • If you choose not to schedule alerts, this means you will receive notifications on events as they occur in real-time. 
     
     
6. Scroll down and click Save

Receiving Filter Notifications

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Notifications are entirely HIPPA compliant and will never contain PHI (Protected Health Information). The following information will be included in each email and/or text you receive regarding the care event:

• Name of the saved filter you are receiving a notification from
• Current status (e.g. admit, discharge)
• Facility type
• Patient setting
• Time of the event
• Any flags the patient applies to
• Program attribution
• Each notification will also contain a link. If you receive a notification on one Ping, the link will take you to the patient’s profile. If you receive a notification on more than one patient, then the link will direct you to the Ping feed.

Need to adjust your notification settings? Simply click the bell icon next to your saved filters to make any necessary updates. 

Filter Notifications FAQs 

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1. Why did I receive a notification even though I disabled them?
Alerts depend solely on the schedule that is set. If notifications are set to be delivered on Saturday, but the filter notifications are not disabled until Friday, then you will receive all of the events that fell into the saved filter criteria from the prior Sunday-Thursday.

In this case, we suggest setting notifications to in real-time, as this can be disabled at any time and no notifications will be sent after disabling.

2. I have my filter notifications set to notify me once daily, Mon-Fri at 9:00 AM - 9:30 AM. However, I receive notifications outside of this scheduled time, sometimes much later than 9 AM. Why is this?

Adding an alert schedule to the once daily frequency may throw off the calculation for these alerts. Updating the frequency to in real-time at 9:00 AM - 9:30 AM Mon-Fri will ensure you are only receiving notifications during this time.

 

3. What time zone are my notifications in?

 

Just like in our application, a Ping's date and time will match the local time of the facility where the event occurred. This means if a patient is admitted to a hospital in Boston at 13:00, that is 1:00 pm ET. If the event occurred in Chicago, the timestamp would be 1:00 pm CT.

Note: If you have any additional questions you can view our on-demand guided training resources here!